First off, I didn't have anyone else in with me supposedly until 12pm when a junior was to come in, then the manager was in at 12:30pm to take over from me, since that was when I was due to end my shift. We had a 13 sub platter ordered for 11:30am so my manager did extra food prep yesterday to help me out so I didn't have to do much in the morning so I could concentrate on the platter.
I saw all the extra prep she did with my own eyes, and yet when I went in this morning I had a fair bit of prep to do, which was all well and good, I managed to get started early and I even managed to get the platter done in good time. I had a reasonable amount of customers through during that time, maybe 4 - 6 an hour which is quite busy especially for a Sunday. (Remember when I said they predict that a person is predicted to make on average 10 subs per hour?)
Anyways, my manager rang to ask if I could stay on until 2 as the junior who was in at 12 had been requested to go work at another store, so I said of course (I always want more hours!) But then asked if I'd be by myself until 12:30 when she was due to come in, she said no she'd come in at 12.
I finished the platter by about 10:45am, which was good, I felt much relieved to have that done, and I was about to concentrate on the rest of the food prep, which I'd had to put on hold to do the platter (I'd done the most important things earlier which was good), and I was taking the bread off the bread forms to stack them in the bread cabinet, just before 11am...
From just before 11am I was serving customers straight - in a row until my manager arrived, not on time, not just a little bit late, but over an hour late, and even then I couldn't stop as we both had to keep serving for at least another half an hour.
Between 11 and 12 I made 19 subs myself. Between 12 and 1pm 30 (though 13 of them were the 13 from the platter - these figures were through the till and they didn't come to pick up until after 12). I think Tammy arrived around 1:15ish. Between 1 and 2pm I think we did 32 between us.
I'm glad almost every single customer was very patient with me, they all had to wait as there was only me to serve them.
The only really bad part to the day was a customer who wanted a club. :irate: A club is on special at the moment for $7. A club has 4 slices of turkey, 2 slices of ham and 2 of beef. It's pretty popular and a pain in the arse to make, just FYI lol. But he didn't want ham on it, he wanted the ham to be beef instead but we can't do that. I told him either he could have the club without the 2 slices of ham and only 2 beef, or he could have the extra beef and pay extra money for it. He then went off at me telling me that he gets it done like that all the time. (Not true.) He said that every other person at the store does it like that. (Not true.) He said that the manager does it for him. (Not true.) I was very polite though adamant, and he was a rude fucker. He told me I was obviously new as everyone does it like that for him and he comes in all the time, but whatever make whatever the hell I wanted. I told him that I'm there every day and we don't do it like that, and then he went on about how he'd never seen me there before and I was obviously lying. Do I work 7 days a week? No (and without letting me have a chance to mention the fact that I even go there on my days off) he got angry and told me to stop lying, I'm such a liar. :argh: Did I mention that I had 3 other customers waiting while he was being so rude? Who also, were very quiet and obviously didn't feel the need to speak up. :roll:
Unfortunately he handed me a voucher which we aren't supposed to allow on the subs on special, but there was no way I was going to create another reason for him to go off on one! I was having enough difficulty choking back my indignation as it was.
I was struggling /soooo/ hard not to become angry and become very rude to him, including swear words, I handed him his change and told him to have a nice day. On the inside I was like the incredible hulk, but red. SOOOO ANGRY!!! I was so angry I was shaking and it was difficult to go to the next customer and smile and ask what they would like me to make them. It took quite some time for that feeling to wear off. I just wanted to punch him in the face. What an arrogant prick! If he ever comes back again I'll refuse to serve him (providing I remember his face, it's possible I won't - but if he tries it again he'll get the same reaction from me.) I am such an honest person it is a major insult to me called a liar, not once or twice, but several times - especially when I know for a fact that he was the one lying through his teeth - oooh it makes me mad just thinking about it again!!
At least I got to drive my manager's car to another store this afternoon to pick up some eftpos paper and some bread (we were so busy we almost ran out!). That was a really nice stress reliever after a busy day, and especially cool since I had a dream last night that I somehow got my car back and went driving all over the place in it! :D
I ended up working (officially) until 4pm, but stayed until well after 5 to help get sorted out, the place is probably still a mess! So, yay for more hours at least!


